Principles of Responsible Gaming

Carefully read the section that contains information about responsible gambling. It is designed to protect your interests. It contains guidelines for controlling your gambling behaviour, self-exclusion rules, support contact details and links to useful resources.

Explanation of Terms

Some terms are capitalised. The following explains what they mean – whether they are used in the singular or plural:

Account – an individual user account created to access the gambling platform and its features;
The company is Aurora Holdings N.V., operating under the Baji brand;
Gambling platform – a website at https://www.baji.live that provides access to games and other services.

You agree that anyone accessing your account or using the platform on your behalf will be deemed to be acting with your authorisation and within your responsibility.

Conscious Gaming and Voluntary Restriction of Access

Most users participate in gambling for fun, to try their luck and distract themselves. But we also recognise that for some people gambling can go beyond leisure and can lead to serious consequences. Doctors and mental health professionals see gambling addiction as a disorder that requires attention and support.

We raise this issue not formally, but because we believe it is important. Since the launch of the gambling platform, we have been introducing tools that help us keep control over our gambling behaviour. By “conscious gambling” we mean a systematic approach: information, restrictions and, if necessary, the ability to temporarily exclude oneself from the game.

Our goal is not to prohibit gambling, but to create a safe environment where everyone has a choice. We support any measures aimed at reducing risks: deposit limits, time reminders, voluntary breaks and self-exclusion. All of these give the player a real management tool, not the illusion of control.

The main defence is knowledge. When you understand how the game works, what the risks are, and where the line between pleasure and trouble lies, you have a better chance of not crossing that line.

Contacts and Useful Resources

If you have any questions, doubts or feel that you are losing control of the game, you can always contact our support team. Specialists are ready to help at any time – just send an email to: [email protected]. We guarantee complete confidentiality. No personal information will be passed on to third parties without your permission.

Practical Advice for Responsible Play

Before you start a session, it is worth asking yourself some simple but important questions. Play can only bring joy if you are in control of the process, not the other way round. Below are some basic principles that help keep the game within the bounds of fun:

Set a limit on top-ups. Determine in advance the amount you are willing to spend. This amount should not affect your mandatory expenses. It is better if it is part of your monthly entertainment budget.
Don’t try to get even. Losing is an integral part of the game. You should not increase your bets after a bad session in the hope of winning it all back at once. This only leads to more losses.
Define a time limit. Set a clear time limit for yourself. Use a timer or alarm clock. Play should not displace rest, work and personal activities.
Play only when you are in a clear state of mind. Do not start a session if you are tired, irritable or under the influence of alcohol, medication or other substances. At such times, control is blunted and impulsiveness increases.
Take breaks. If you feel tired, lose concentration, or start acting on automatic, take a break. Even a short pause can help you regain control.
Use only one account. Do not create multiple accounts to avoid losing benchmarks. One account means transparent statistics, history of deposits and playing time.
Switch on time and expense notifications. You can activate reminders about the length of the game and the amounts spent. This is an easy way to stop in time.
Keep records. Keep track of how much you spend on bets. You can use a regular notebook or a budget app. This helps you see the whole picture.
Recognise the warning signs. If you’re increasingly playing longer than you planned, hiding the amount you’re spending or feeling irritated after losing, it’s a reason to stop and reassess your behaviour.

Rules don’t restrict you, they protect you. Control over the game is not a prohibition, but freedom of choice. And the sooner you implement them, the longer the game will remain a game.

How to Protect Minors from Access to the Game

Gambling platform is intended for adult users. The minimum age for registration and participation in the game is 18 years old. This rule is mandatory and is not subject to exceptions.

To avoid unauthorised access by minors, make sure that your login details (login, password, e-mail) are not available to others. This is especially important if you share devices with family members or children.

We recommend using filtering software that blocks access to gaming platforms and other sites with age restrictions. This is useful for parents who want to protect children from content that is not intended for their age.

If you want to restrict access to games on your device, check out FamiSafe. It is one of the most reliable internet filters that allows you to monitor your child’s online activities and block unwanted sites.

It is also useful to set up parental controls at the device or browser level. Most modern operating systems (Android, iOS, Windows, macOS) support basic age filtering features. The responsibility for keeping kids safe online starts with adult attention. Use the tools available to keep minors away from gaming content.

Self-exclusion by User Request

If you feel that you are losing control of the game or wish to voluntarily restrict access to it, you can activate self-exclusion. This is a measure in which the account is temporarily blocked at your personal request for a period of time of your choice, from 6 months to 5 years.

Self-exclusion helps those who want to take a break, cope with addiction, and eliminate temptations. We do not just support this decision, but consider it an important step for those who consciously choose to take a break.

To activate self-exclusion, write to the support team and specify the desired blocking period. The team will explain the procedure and fix the access restriction.

Please note! Once you have self-excluded, you cannot undo the decision. You will not be able to create a new account for the duration of the restriction. Any attempt to circumvent the system by registering a new account violates the rules and may result in a lifetime lockout of all linked records.

The decision is up to you. For our part, we guarantee that we will support it and will not allow automatic restoration of access before the deadline.