Privacy Policy

We value your privacy and are committed to being transparent about how we collect, store and process personal information. This material explains what data we collect, why we collect it, how it is used and when it may be shared with third parties. Our aim is to keep personal data secure and provide a full understanding of how the system works.

If you do not accept the terms of this policy, we recommend that you do not use the site or create an account. Your continued use of the gambling platform, registration, betting and any financial transactions automatically constitutes acceptance of the terms and conditions described. You may stop using the site at any time. But some information will be retained: this is necessary to fulfil legal obligations.

Please note that the policy may be updated. All changes will be published on the gambling platform and we recommend that you periodically review the current version of the document.

Who is Responsible for Processing Your Data

Baji and its subsidiaries, partners and affiliates (hereinafter referred to as “we” or “company”) control and process personal information. We act as a data controller in accordance with applicable legal requirements, including the European Data Protection Regulation (GDPR).

If you have any questions about how personal data is processed, you can contact our Data Protection Officer: [email protected].

What Data We Collect and How It Happens

We collect information that you provide voluntarily when you register, place bets, deposit and interact with the site. Some of the data is also recorded automatically when you use the service.

Examples of data we may collect:

  • Name and Login;
  • Email address;
  • Mailing address;
  • Phone Number;
  • Billing address;
  • Information about payment methods (cards, wallets);
  • History of bets and transactions;
  • Profile settings and activity on the site;
  • ID card details and proof of address;
  • IP address, device type, browser language, visit statistics.

The data is necessary for account creation, legal compliance, transaction security, and to improve service quality. If necessary, you can request a change or correction of information by contacting Customer Support.

Support Calls

If you contact our support team by phone, the conversation may be recorded. Recordings are made to improve quality of care, resolve disputes, and ensure safety. Audio files are stored on secure servers and are only accessible to authorised staff.

Behavioural Data and Technical Information

We automatically record certain information about your interaction with the Site. This data does not directly identify you, but helps us to improve the functionality and security of the gambling platform.

The system collects information about:

  • IP address and geolocation;
  • Date and time of entry;
  • Browser and device type;
  • Language settings;
  • Number of pages visited;
  • Boot errors and interface crashes.

The information is used for internal analysis, optimising site performance and identifying technical problems.

We use cookies to help the site work properly and to remember your preferences, improve performance and collect statistics. These are small pieces of data that are stored in your browser and allow the system to recognise you on your next visit.

You can manage your cookie settings yourself in your browser settings. But disabling some cookies may restrict access to certain features of the site.

Why We Use Your Data

We only process personal information for specific, clearly defined purposes. All activities comply with data protection legislation.

Major Use Categories:

  • Registering an account and providing access to games and services;
  • Financial transactions and transaction security;
  • Maintenance and enhancement of the site;
  • Fulfilment of legal obligations (age verification, anti-fraud);
  • Providing up-to-date marketing information (only with your consent).

If you do not agree with any category of processing, you can limit or withdraw consent by contacting support. We respect your right to control your personal information.

Marketing

We may send news, bonus offers and notifications of new features – only if you have consented to this. Information may be sent by email, SMS or push notifications.

If you change your mind, you can opt out of marketing messages at any time. To do this, simply change the notification settings in your personal cabinet or write to the support service.

Your Rights Regarding Personal Information

You have the right to control personal data. The following features are available to each user:

  • Right of correction. If your details are incorrect, you can edit them in your profile settings. If this is not possible, please contact [email protected].
  • Right to a copy of the data. We will provide you with a copy of all information collected upon request. You will be required to complete a basic background check to verify your identity. We will provide a response no later than 30 days after the request is confirmed.
  • Right to erasure. You may request the deletion of personal information. This is possible in most cases, except where data retention is required by law (for example, to fulfil financial obligations or to keep records).

Deletion is not possible if a judicial or tax enquiry is in force, if the data is used in the public interest or if there is an investigation into an allegation of misconduct.

Transfer of Data to Third Parties

We will never transfer your data unnecessarily. But in some cases, transfer is possible:

  • When required by law or government agencies;
  • To fulfil the terms of the contract with you;
  • In case of fraudulent acts or irregularities;
  • With research projects in anonymised form;
  • To protect the rights, security of users and the system as a whole;
  • With the involvement of external contractors who process the information according to our instructions.

All partners who access data are required to comply with security measures equivalent to ours. If data is transferred outside your country (including countries outside the EU), we apply international protection mechanisms such as standard contractual clauses or certifications such as Privacy Shield.

Data Security

The company takes the security of personal data seriously. All information is stored in an encrypted database on secure servers. Access is restricted and all communications are secured using SSL technology with 128-bit encryption. We utilise firewalls, internal controls and limited access for third-party contractors working under strict confidentiality agreements.

Information Retention Period

We keep data for as long as necessary to fulfil legal and business tasks. The time period is determined in accordance with laws, contractual obligations and platform regulations. When storage is no longer required, the information is securely deleted without the possibility of recovery.

Disclaimer

The Site is provided “as is” and “as available”. We do not guarantee the absolute accuracy, completeness or currency of all data, especially if it comes from third-party services.

The Company is not liable for losses that occur outside of our direct control, for example due to network outages, third parties and force majeure.

Changes to the Privacy Policy

We may update the policy to reflect changes in law, technology or the operation of the gambling platform. If the changes are material, we will notify you by e-mail, through a notice on the site or otherwise.

No critical changes will take effect without your consent. But refusing to accept a new version of the policy may restrict access to certain features of the site.

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